Returns & Exchanges
At Stokes-Coffee, we strive for complete satisfaction with every roast; if your order isn't perfect, we accept returns on non-perishable equipment within 30 days and offer quality resolutions for coffee products.
Initiate Your Request
Contact our customer support team with your order number and details regarding the specific items you wish to return or exchange.
Prepare Your Package
Securely pack the unused equipment or unopened coffee bags in their original packaging to ensure they are protected during transit back to our facility.
Ship Items Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location to begin the delivery process.
Receive Refund or Replacement
Once our quality control team inspects the returned items, we will process your full refund or dispatch your replacement coffee within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing